Shipping Policy

Introduction

At Dekarbon, our mission is to provide you with high-quality products delivered efficiently and securely. This detailed Shipping Policy explains our processes, timelines, charges, and how we address shipping-related issues. By placing an order with us, you agree to the terms outlined below. Please read this policy carefully before making a purchase.

Order Processing

  1. Processing Time:
    • Orders are processed within 1-2 business days after payment confirmation. Business days exclude weekends, national holidays, and any declared holidays by our company.
    • Orders placed after 3:00 PM IST or on weekends will begin processing the next business day.
  2. Order Confirmation:
    • Upon successful placement of an order, you will receive an order confirmation email or SMS. This confirmation will include your order details, payment status, and expected processing timelines.
  3. Verification:
    • For certain orders, especially those with high value or unusual patterns, we may require additional verification to ensure the security of the transaction. In such cases, processing may be delayed until verification is completed.
  4. Custom Orders:
    • If your order includes customized products, additional processing time may be required. Specific details will be provided at the time of order placement.

Shipping Options

  1. Standard Shipping:
    • Estimated delivery within 5-7 business days.
    • Available for all serviceable pin codes across India.
  2. Express Shipping:
    • Estimated delivery within 2-3 business days.
    • This service is available for select locations at an additional cost, depending on the weight and distance.
  3. Free Shipping:
    • Free standard shipping is available for orders exceeding ₹1000.
  4. Bulk Orders:
    • For bulk purchases or wholesale orders, shipping timelines and costs will be discussed and confirmed separately.
  5. International Shipping:
    • At present, we do not offer international shipping. We aim to expand our services globally in the future. Stay tuned for updates!

Shipping Charges

  1. Flat Shipping Rates:
    • A flat rate of ₹50 applies to orders below ₹1000 for standard shipping.
  2. Express Shipping Charges:
    • Charges vary based on the product weight, volume, and delivery location. The exact cost will be displayed during the checkout process.
  3. Remote Area Surcharges:
    • For deliveries to remote or non-serviceable areas, additional surcharges may apply. These charges will be clearly communicated before you complete your order.

Delivery

  1. Delivery Timeframes:
    • Delivery times depend on the shipping option selected and your geographic location. Estimated delivery timelines are displayed at checkout.
  2. Serviceable Locations:
    • We deliver to most pin codes across India. If your area is not serviceable, you will be notified during the checkout process.
  3. Delivery Attempts:
    • Our delivery partners will make up to three attempts to deliver your order. If delivery is unsuccessful after these attempts, the order may be returned to us. Additional charges may apply for re-delivery.
  4. Force Majeure Events:
    • Delivery timelines may be impacted by unforeseen circumstances such as strikes, natural disasters, pandemics, or other events beyond our control. We will keep you informed in such cases.

Order Tracking

  1. Tracking Information:
    • Once your order is shipped, you will receive an email or SMS containing the tracking number and a link to track your shipment.
  2. Real-Time Updates:
    • Tracking information is updated in real-time on the courier’s platform. However, there may be a delay of up to 24 hours for initial updates.
  3. Assistance:
    • If you face issues while tracking your order, please contact our customer support team for assistance.

Packaging

  1. Sustainable Packaging:
    • In line with our commitment to sustainability, we use recyclable and biodegradable packaging materials wherever possible.
  2. Secure Packaging:
    • All products are securely packed to ensure they arrive in perfect condition. Fragile items are packed with extra care to prevent damage during transit.
  3. Special Packaging Requests:
    • For gifting or special packaging requirements, please contact our team before placing the order. Additional charges may apply.

Issues with Delivery

  1. Delayed Deliveries:
    • If your order is delayed beyond the estimated delivery date, please reach out to us with your order details. We will coordinate with the courier partner to resolve the issue promptly.
  2. Damaged Packages:
    • If your package arrives damaged, do not accept it from the courier. Notify us immediately and provide photos of the damaged package. We will initiate an investigation and arrange for a replacement or refund as per our policy.
  3. Missing Items:
    • In the rare event that items are missing from your order, please contact us within 48 hours of delivery. We will verify and resolve the issue promptly.
  4. Incorrect Address:
    • Ensure that the shipping address provided during checkout is accurate. Dekarbon is not responsible for delays or non-delivery due to incorrect or incomplete addresses.

Cancellations and Modifications

  1. Order Cancellations:
    • Orders can be canceled before they are shipped. Once an order is dispatched, cancellations are not permitted.
  2. Modifications:
    • Address changes or order modifications can only be made before the order is shipped. Contact our support team immediately for such requests.
  3. Non-Delivery Due to Customer Unavailability:
    • If a package is returned to us due to customer unavailability or refusal to accept delivery, re-delivery charges may apply.

Returns and Refunds

For detailed information about returns and refunds, please refer to our Returns and Refund Policy.

Contact Us

For shipping-related queries, please contact our customer support team:

Dekarbon
Email: support@Dekarbon.com
Phone: +91-9988776444

Thank you for choosing Dekarbon. We are committed to providing a smooth and reliable shopping experience!