Refund & Cancellation Policy

Introduction

At Dekarbon, customer satisfaction is important to us. We strive to offer high-quality products and services, but we understand that occasional issues may arise. This Refund and Cancellation Policy outlines the conditions under which refunds, returns, and cancellations are processed. By placing an order with us, you agree to the terms outlined below.

Order Cancellations

  1. Cancellation by Customer:
    • Orders can be canceled within 12 hours of placement, provided they have not been processed or shipped. To cancel your order, contact our customer support team immediately at [support@Dekarbon.com] or [Your Phone Number].
    • If the order has already been processed or shipped, cancellations will not be permitted. However, you may initiate a return after receiving the product, subject to our return conditions.
  2. Cancellation by Dekarbon:
    • We reserve the right to cancel orders under the following circumstances:
      • The product is out of stock or discontinued.
      • Payment issues, such as incomplete or failed transactions.
      • Invalid or incomplete shipping address provided by the customer.
      • Orders flagged as suspicious or fraudulent.
    • In such cases, you will be notified promptly, and any payments made will be refunded in full.

Returns and Refunds

  1. Return Eligibility:
    • Products are eligible for return only if:
      • They are delivered in a damaged or defective condition.
      • The incorrect product was delivered.
    • Returns must be initiated within 3 days of delivery. To request a return, contact us at [support@Dekarbon.com] with your order details and photos of the product.
  2. Non-Returnable Items:
    • The following items are not eligible for return:
      • Opened or used products, including fertilizers, soil mixes, or other consumables.
      • Customized or personalized products.
      • Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.
  3. Return Process:
    • Once your return request is approved, we will provide instructions for returning the product.
    • The product must be securely packed to avoid damage during transit.
    • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
  4. Refund Process:
    • After receiving and inspecting the returned product, we will notify you of the refund approval status within 7 business days.
    • Approved refunds will be processed within 10 business days to the original payment method. For COD (Cash on Delivery) orders, refunds will be issued via bank transfer or store credit.

Exchange Policy

  1. Exchanges:
    • Products can only be exchanged if they meet the return eligibility criteria.
    • Exchanges are subject to product availability. If the requested product is unavailable, a refund or store credit will be issued.

Refund Exceptions

  1. Delayed Refunds:
    • If you haven’t received your refund within the stipulated timeframe, first check with your bank or payment provider. If the issue persists, contact us for assistance.
  2. Partial Refunds:
    • In certain cases, only partial refunds may be granted (e.g., items returned in a used or damaged condition).

Disputes and Resolutions

  • If you are dissatisfied with our resolution regarding refunds or cancellations, you may escalate the issue to our grievance officer at [grievance@Dekarbon.com].

Changes to this Policy

  • Dekarbon reserves the right to update or modify this Refund and Cancellation Policy at any time. Changes will be effective from the date they are published on our website.

Contact Us

For further assistance with refunds or cancellations, please contact us:

Dekarbon
Email: support@Dekarbon.com
Phone: +91-9988776444

Thank you for choosing Dekarbon. We are committed to providing a reliable and satisfactory shopping experience while ensuring the sustainability of our operations.